IT Support Specialist

Location: USA, Remote

About the Role

The IT Support Specialist position is for individuals interested in supporting technology systems and day-to-day technical operations across multiple organizations. Responsibilities may vary depending on client environments, tools, and operational needs, but all work is grounded in maintaining reliable, secure, and well-documented technology practices that support remote and online-based teams.

At Westreach Consulting, we partner with organizations to provide practical operational support across people, systems, and business functions relating to HR. The IT Support Specialist plays a vital role in enabling our work by ensuring that employees, consultants, and stakeholders can operate effectively in distributed, digital environments. This role supports more than one organization at a time and requires adaptability, strong documentation habits, and a service-oriented mindset.

Day-to-day responsibilities may include

• Providing technical support to remote users across multiple organizations

• Troubleshooting hardware, software, access, and connectivity issues

• Supporting onboarding and offboarding processes from a systems and access perspective

• Managing user access, permissions, and account setup across business tools and platforms

• Supporting collaboration tools, HR systems, and internal applications

• Documenting technical issues, resolutions, and standard procedures

• Coordinating with vendors or internal stakeholders as needed

• Assisting with system maintenance, updates, and basic security practices

• Helping ensure consistency and reliability across different technical environments

This role often requires managing multiple requests and priorities while maintaining accuracy, responsiveness, and confidentiality.

What we look for

We look for individuals who approach technical support with professionalism, patience, and care. Strong candidates often demonstrate:

• Interest in IT support, systems administration, or technical operations

• Strong problem-solving and troubleshooting skills

• Clear, professional written and verbal communication

• Comfort supporting users with varying levels of technical knowledge

• Ability to manage multiple support requests across different organizations

• Attention to detail and consistency in documentation

• Sound judgment when handling access, security, and sensitive information

Qualifications

• A Bachelor’s degree or 1–3 years of relevant IT support, technical operations, or systems experience (required)

• Prior experience supporting remote or distributed teams (preferred)

• Familiarity with common business applications, collaboration tools, or ticketing systems (preferred)

• Experience working across multiple environments or organizations is a plus
  
  

We value a willingness to learn, a strong sense of responsibility, and an understanding of how stable technology systems support productive, compliant organizations.

Work environment & culture

Westreach Consulting operates as a remote-first organization. Our work environment emphasizes clear communication, thorough documentation, and realistic expectations. Team members are trusted to manage their responsibilities independently while collaborating thoughtfully across projects and organizations.

We value steady progress, clarity over urgency, and consistency over shortcuts. Our culture supports individuals who take pride in reliable, behind-the-scenes work that enables others to perform at their best.

Additional Information

• Submissions are reviewed on a rolling basis

• Not all applications will result in immediate outreach

• Information may be kept on file for future opportunities

• All submissions are handled confidentially
  
  

If your background or interests align with the work described above, we welcome you to submit your information to be considered for future opportunities.